Restoring Your Faith In Serving Customers
Most of the time Customer Service professionals never see the rewards of their hard work. An occasional “thank you” is usually the best we get! In reality (or should that be theory) when we perform well it’s the Sales Team that benefit from the customer loyalty we generate. Yes a service contract might be renewed, and that pays our wages, however it doesn’t really give us a warm feeling inside and overly encourage delivering the best service we can. Service delivery guidelines, and our personality and conscience, tend to play a bigger role.
So I thought it would be good to share the following anecdotal story that might just inspire you today:
Back in the days when an Ice Cream Sundae costs much less, a 10 year old boy entered a Hotel Coffee Shop and sat at a table. A waitress put a glass of water in front of him and he asked “how much is an Ice Cream Sundae?”. The waitress replied “35 Cents”. The little boy pulled his hand out of his pocket and studied his coins. “Well how much is a plain dish of Ice Cream?” he inquired. By now more people were waiting for a table and the waitress was growing impatient. “30 Cents” she brusquely replied. The little boy again counted his coins. “I’ll have the plain Ice Cream” he said. The waitress brought the ice cream, put the bill on the table, and walked away. The boy finished the ice cream, paid the cashier, and left. When the waitress came back, she began to cry as she wiped down the table. There, placed neatly beside the empty dish were five 1cent coins. You see, he couldn’t have the Sundae because he had to have enough left to leave her a tip.
Not everyone takes Customer Service for granted, and the more personal and human you can make the experience the more respect and reward will come your way. The waitress here was lucky, although perhaps the boy was grateful he wasn’t just thrown out!